GET 360/casedetail/{id}

{
  "CaseId": "sample string 1",
  "DisplayKey": "sample string 2",
  "CaseTypeKey": "sample string 3",
  "CaseTypeDisplayText": "sample string 4",
  "UnitId": 5,
  "UnitDisplayText": "sample string 6",
  "SourceId": "sample string 7",
  "SourceDisplayText": "sample string 8",
  "Status": "New",
  "CreatedDate": "2025-11-21T05:27:07.9207894-06:00",
  "ReceivedDate": "2025-11-21T05:27:07.9207894-06:00",
  "SurveyDate": "2025-11-21T05:27:07.9207894-06:00",
  "VisitDate": "2025-11-21T05:27:07.9207894-06:00",
  "TargetDate": "2025-11-21T05:27:07.9207894-06:00",
  "ResolutionDate": "2025-11-21T05:27:07.9207894-06:00",
  "GoalProgressDisplayText": "sample string 12",
  "ResolutionTimeHours": 1.0,
  "ContactFullName": "sample string 13",
  "ContactEmail": "sample string 14",
  "ContactPhone": "sample string 15",
  "ContactLoyaltyId": "sample string 16",
  "ExternalCaseId": "sample string 17",
  "MainInformation": [
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    },
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    }
  ],
  "AdditionalInformation": [
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    },
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    }
  ],
  "SupplementaryInformation": [
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    },
    {
      "DisplayText": "sample string 1",
      "Value": {},
      "DisplayType": "NotSpecified",
      "AudioFilePath": "sample string 3"
    }
  ],
  "TimelineEvents": null,
  "Categories": [
    {
      "Key": "sample string 1",
      "State": "Active",
      "DisplayKey": "sample string 2",
      "MultiSelect": true,
      "Required": true,
      "DisplayOrder": 5,
      "Tags": [
        {
          "Key": "sample string 1",
          "State": "Active",
          "DisplayKey": "sample string 2",
          "DisplayOrder": 3
        },
        {
          "Key": "sample string 1",
          "State": "Active",
          "DisplayKey": "sample string 2",
          "DisplayOrder": 3
        }
      ]
    },
    {
      "Key": "sample string 1",
      "State": "Active",
      "DisplayKey": "sample string 2",
      "MultiSelect": true,
      "Required": true,
      "DisplayOrder": 5,
      "Tags": [
        {
          "Key": "sample string 1",
          "State": "Active",
          "DisplayKey": "sample string 2",
          "DisplayOrder": 3
        },
        {
          "Key": "sample string 1",
          "State": "Active",
          "DisplayKey": "sample string 2",
          "DisplayOrder": 3
        }
      ]
    }
  ],
  "TagKeys": [
    "sample string 1",
    "sample string 2"
  ],
  "ReadOnly": true,
  "SourceDetailLoadSuccessful": true,
  "ReassignmentPendingEvent": null,
  "IsArchived": true
}

<CaseDetail xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/SMG.SMG360.Contracts.Reporting.Case">
  <AdditionalInformation>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
  </AdditionalInformation>
  <CaseId>sample string 1</CaseId>
  <CaseTypeDisplayText>sample string 4</CaseTypeDisplayText>
  <CaseTypeKey>sample string 3</CaseTypeKey>
  <Categories xmlns:d2p1="http://schemas.datacontract.org/2004/07/SMG.SMG360.Contracts.Reporting.Case.Tag">
    <d2p1:TagCategory>
      <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
      <d2p1:DisplayOrder>5</d2p1:DisplayOrder>
      <d2p1:Key>sample string 1</d2p1:Key>
      <d2p1:MultiSelect>true</d2p1:MultiSelect>
      <d2p1:Required>true</d2p1:Required>
      <d2p1:State>Active</d2p1:State>
      <d2p1:Tags>
        <d2p1:Tag>
          <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
          <d2p1:DisplayOrder>3</d2p1:DisplayOrder>
          <d2p1:Key>sample string 1</d2p1:Key>
          <d2p1:State>Active</d2p1:State>
        </d2p1:Tag>
        <d2p1:Tag>
          <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
          <d2p1:DisplayOrder>3</d2p1:DisplayOrder>
          <d2p1:Key>sample string 1</d2p1:Key>
          <d2p1:State>Active</d2p1:State>
        </d2p1:Tag>
      </d2p1:Tags>
    </d2p1:TagCategory>
    <d2p1:TagCategory>
      <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
      <d2p1:DisplayOrder>5</d2p1:DisplayOrder>
      <d2p1:Key>sample string 1</d2p1:Key>
      <d2p1:MultiSelect>true</d2p1:MultiSelect>
      <d2p1:Required>true</d2p1:Required>
      <d2p1:State>Active</d2p1:State>
      <d2p1:Tags>
        <d2p1:Tag>
          <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
          <d2p1:DisplayOrder>3</d2p1:DisplayOrder>
          <d2p1:Key>sample string 1</d2p1:Key>
          <d2p1:State>Active</d2p1:State>
        </d2p1:Tag>
        <d2p1:Tag>
          <d2p1:DisplayKey>sample string 2</d2p1:DisplayKey>
          <d2p1:DisplayOrder>3</d2p1:DisplayOrder>
          <d2p1:Key>sample string 1</d2p1:Key>
          <d2p1:State>Active</d2p1:State>
        </d2p1:Tag>
      </d2p1:Tags>
    </d2p1:TagCategory>
  </Categories>
  <ContactEmail>sample string 14</ContactEmail>
  <ContactFullName>sample string 13</ContactFullName>
  <ContactLoyaltyId>sample string 16</ContactLoyaltyId>
  <ContactPhone>sample string 15</ContactPhone>
  <CreatedDate>2025-11-21T05:27:07.9207894-06:00</CreatedDate>
  <DisplayKey>sample string 2</DisplayKey>
  <ExternalCaseId>sample string 17</ExternalCaseId>
  <GoalProgressDisplayText>sample string 12</GoalProgressDisplayText>
  <IsArchived>true</IsArchived>
  <MainInformation>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
  </MainInformation>
  <ReadOnly>true</ReadOnly>
  <ReassignmentPendingEvent i:nil="true" />
  <ReceivedDate>2025-11-21T05:27:07.9207894-06:00</ReceivedDate>
  <ResolutionDate>2025-11-21T05:27:07.9207894-06:00</ResolutionDate>
  <ResolutionTimeHours>1</ResolutionTimeHours>
  <SourceDetailLoadSuccessful>true</SourceDetailLoadSuccessful>
  <SourceDisplayText>sample string 8</SourceDisplayText>
  <SourceId>sample string 7</SourceId>
  <Status>New</Status>
  <SupplementaryInformation>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
    <Measure>
      <AudioFilePath>sample string 3</AudioFilePath>
      <DisplayText>sample string 1</DisplayText>
      <DisplayType>NotSpecified</DisplayType>
      <Value />
    </Measure>
  </SupplementaryInformation>
  <SurveyDate>2025-11-21T05:27:07.9207894-06:00</SurveyDate>
  <TagKeys xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>sample string 1</d2p1:string>
    <d2p1:string>sample string 2</d2p1:string>
  </TagKeys>
  <TargetDate>2025-11-21T05:27:07.9207894-06:00</TargetDate>
  <TimelineEvents xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays" i:nil="true" />
  <UnitDisplayText>sample string 6</UnitDisplayText>
  <UnitId>5</UnitId>
  <VisitDate>2025-11-21T05:27:07.9207894-06:00</VisitDate>
</CaseDetail>